Returns

If you receive the wrong item or the merchandise is faulty, we will replace or refund your order at no cost to you. To return any items, email us at info@imperiumgames.co.za with your contact details as well as your order number and we will guide you through the returns process.

Missing parts

Infinity Miniatures

Infinity miniatures very rarely have small parts missing. If you receive a blister or box with missing or faulty model parts, email us at info@imperiumgames.co.za including all this information:

Product reference code (format 28XXXX-0XXX and name)
Fault description
Complaints code (white tags for blisters and boxes. Blue tags for parts supplied in zip bags)
Pictures of the packaging and the code (this information is key to process the complaint in our system)
Contact details (Name, full address including country, and email)

We will then try and resolve this with Corvus Belli.

Cancellations

If you decide to cancel your order, please contact us as promptly as possible at info@imperiumgames.co.za. If any of goods in your order have already been ordered from a supplier then we unfortunately will not be able to offer full refunds as you will be liable for our costs incurred.